Pharmacy Notes

June 25, 2010

Monday could have been remembered as a really bad night at work.

*Our communication with insurances went down so everything was taking longer. And most customers weren't happy about that problem.
*There was the man whose daughter's doctor (apparently) called prescriptions into two different pharmacies, whose wife tried to (angrily) solve the problem with one of the pharmacies, which resulted in him driving all around town looking for said prescriptions, while his little girl sat at home with a fever - waiting for her medicine. (His rendition of this story was not as calm or kind as mine. LOL!)
*Let's not forget the pregnant woman who let me know how angry she was because we were out of the pre-natal vitamin she needed. I didn't bother to ask why she waited until she was out of vitamins to come get her prescription refilled. (Oh! Did I really just say that out loud? *grin* I mean, I understand 'pregnancy brain' but when did that involve being unkind to me???)
*And, there's also the point that we were too busy for me to take my break. Not necessarily a big deal, but in the midst of it all - 15 minutes to sit down and have a snack would have been nice.

However, as the closing hour was getting near and a customer's amount due came to $11.11, I smiled and thanked God for carrying me through the difficult evening.
But it wasn't until after 9:00 when I was closing the window that I understood God wasn't just saying, I carried you. He was also saying, I Am not finished yet.
Just as I was about to get the window closed (It had given me some trouble closing. Guess Who was behind that???) a woman came around the corner, asking if we were still open. I apologized and said we were closed. And my co-worker gave her two options for 24-hour pharmacies, which - unfortunately - weren't very near to us. This woman looked frazzled and the pharmacist told me to ask what she needed.
I asked, and the pharmacist said she would get it ready for her.
When I came back to the counter, I saw tears in the woman's eyes and I went to get her a tissue. Upon returning, I asked if she was OK and that's when she let out her stress and the fears which had been piling up. She told me about her son's accident and hospitalization, about her responsibility to watch over him now that he's home, and her fear that she wasn't going to notice if something goes wrong.
As I listened to her, I was so glad the pharmacy was 'closed'. There was no one else there who needed my attention - no customers waiting in line - no one. I was able to give this dear mother my full attention.
She thanked me for my kindness, and I told her that everything about me comes from my faith in God. And I asked if I could pray for her. That's when she told me her faith is also in God. So we approached Him together - there in the pharmacy.
We said, "Amen," I gave Karen her son's prescription, and promised to continue praying for them. And I am.

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